A separate department within RAD provides a highly customer-oriented service within the framework of the legal consumer guarantee (2 years).
Are you experiencing a problem with a product you purchased from RAD? Did you take good care of it? Did the use of the product correspond with the intended use of the product (leisure, daily,...)? And you didn't crash with it? Then definitely come by!
We aim to help all our customers within a reasonable time frame.
The legal warranty for hidden defects in all consumer goods is 2 years. Spare parts such as batteries, bulbs, spark plugs, brake pads, brake discs, chain kits, clutch discs, rubber seals, filters, etc. also benefit from this legal warranty period of 2 years concerning hidden defects. However, it is important to note that these types of products inevitably experience wear and tear from usage. This wear strongly depends on the care for and the frequency of use of the article. Consequently, their lifetime can be a lot shorter than 2 years, even if there are no hidden defects.
In practice?
See: Warranty
Disputes / complaints:
We invite you to communicate your complaint by email via info@rad.eu. In case an acceptable solution can't be reached, you have the option of contacting the ODR platform. This Online Dispute Resolution platform (ODR platform) is an internet platform established by the European Commission. It aims to solve disputes arisen from e-commerce transactions, without going to court. See: http://ec.europa.eu/odr, you can use info@rad.eu as the RAD email address.