Customer service

FAQ

Do you have any questions or comments? Take a look at our FAQ first and who knows, you might already find the answer you're looking for! You can also find us online contact

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Our stores Our stores Opening hours, Addresses
My RAD account My RAD account Customer number, Orders, Invoicing
Prices and discounts Prices and discounts Lowest Price Guarantee, Found Cheaper Elsewhere
Payment Payment Methods of payment, Safe payments
Stock & Shipping Stock & Shipping Stock, Tracking, Delivery, Shipping costs
Returns Return Returning an item Rights and Conditions, Return costs
Warranty Warranty Legal warranty, Requests, Gore-Tex


Terms of sale Terms of sale


Contact our customer service Contact our customer service

Other questions

What's my size?

To help you determine the right size, we refer you to our size charts. For most items these can be found on the product page above the size indication. This will make it easier for you to estimate which clothing size you should choose.

Is this item suitable for my motorcycle?

Do you doubt whether a certain article/product is suitable for your motorcycle? Then be sure to check out the product page to see if you can find the following link: "Motorcycles for which this product is suitable". There you enter the specifications of your motorcycle and you will immediately know whether the product is suitable for your motorcycle or not. If you cannot find this link, please do not hesitate to contact us so we can help you.

If my type of motorcycle is not in My Moto, will you still have accessories for my bike?

Our database contains data concerning many motorcycles. So as a rule, if something is not in there, we don't have specific accessories for your type of motorcycle. You can check out the universal accessories such as side panniers, universal tank bags, windshields, universal case mounts, etc.

I paid for a product in the store and chose to have it delivered to my home or to a pickup point. Where's my package?
After the order has been completed in the shop, the webshop will continue to inform you by email.
As soon as your package leaves our warehouse, you will receive a shipping confirmation by email that includes your tracking number. With this tracking number you can track the status of your package, starting the day after the shipping date mentioned. You can also track your order via your online customer account.
If you have a question or comment regarding your order, please contact us by mail info@rad.eu.
You can contact our webshop by phone from Monday to Thursday between the hours of 12:30 and 17:00 (CET) and on Friday between 12:30 and 16:00 hour (CET).